Position Description: As an Incident Management Specialist / Customer Service Representative you will be handling any and all incident types for our clients. Incidents range from bodily injury to property damage to product recalls and higher-level customer service issues. Key Role Responsibilities:
- Take incoming calls / make outbound calls
- Acquire and process all information for any incident and enter it into our CRM program
- Collaborate with store/district/regional managers
- Settle issues before they are escalated
Required Experience:
- 3-year degree (B.A.) or equivalent experience
- Minimum of 2 years customer service experience
- Bilingual in English and French.
- Strong attention to detail, ability to multi-task and meticulous performance
- Must maintain a high standard of personal and corporate integrity, honesty, and ethic
- Ability to manage cases from A-Z
- Evening and weekend availability
- Microsoft office experience (Google Drive/Docs. Experience preferred)
A few reasons why it’s great to work for us:
- Competitive compensation plan
- Medical insurance (after 3 months)
- Company cell phone and teleworking internet
- Great Montreal office location
- Teleworking
If you’d like to become part of this winning team, reply with your resume and cover letter. Interested qualified candidates should submit their resumes and cover letter to info@parminc.com. We thank all interested applicants, however, only those under consideration will be contacted. Benefits:
- Work from home opportunities
- Flexible working hours
Type d’emploi :Full-Time, Permanent Salaire : 30000.00-40000.00$ / yr